Frequently Asked Questions

We accept Gcash, PayPal, BDO bank deposit, COD.

Yes, our nominated logistics courier can accept COD payment/s. 

We will deliver your purchase within 1-2 days after we receive your order confirmation.  If on stock you may pick up at our hub on the next working day.

 

How much is your delivery fee?

Depending on the product, shipping fee is only Php 50.00 for Metro Manila and Php 100.00 for NCR

If items are not yet sent out, you can still change the delivery address; please request through info@gruppo.io

Gruppo.io reserves the right to cancel a transaction or item in the even the item is not available.  We will notify you through our Customer Support. 

If this happens, our Customer Support will inform you right away and you may opt for a replacement item or full refund for the amount of unfulfilled item to your account via store credit.

Yes, you may return an item within 7 days if this is found to be damaged or not what you ordered.  Please read our Returns Policy before checkout.

Yes. Please send the following information to info@gruppo.io

     - Company Name

     - Contact Person

     - Designation Delivery Address

     - Preferred Delivery Date/Time

     - Attach list of items x quantity

     - Mode of payment

Our address is Lumiere, 8860 Sampaloc Street, San Antonio Village, Makati